Shipping policy

OVERVIEW

This Shipping and Delivery Policy applies to all orders placed through the Cellarbrations Como online store at comoliquor.com.au. It sets out the terms under which we offer click-and-collect and local delivery services, and the respective responsibilities of Cellarbrations Como and the customer.

By placing an order, you confirm that you have read, understood, and agreed to this Policy in full. This Policy forms part of our Terms of Service.

KEY CONDITIONS — READ BEFORE ORDERING

Liquor Law. All orders are subject to the Liquor Control Act 1988 (WA). We operate under a WA Liquor Store Licence. The sale and delivery of alcohol to persons under 18 years of age is a criminal offence.

Age Verification. Valid government-issued photo ID is required at the time of collection or delivery. If satisfactory ID cannot be provided, the order will not be released and no refund will be issued for the associated delivery fee.

Trading Hours. Orders can only be accepted and fulfilled during our permitted trading hours under our WA Liquor Store Licence. Orders placed outside these hours will be processed on the next available trading day.

Risk of Loss. Risk of loss and title to products passes to the customer upon handover of the order — whether at the store counter (click-and-collect) or at the delivery address.

1. ORDER ACCEPTANCE HOURS

We can only accept and process orders during our licensed trading hours. Orders submitted outside these times will be queued and processed on the next available trading day.

Hours are standard metropolitan liquor store hours under the Liquor Control Act 1988 (WA) and are subject to our current licence conditions. We are not liable for delays caused by orders being placed outside permitted hours.

2. CLICK & COLLECT

How It Works

Click-and-collect allows you to order online and pick up your order in-store at no additional cost. It is available during all permitted trading hours.

Collection Address: 296 Canning Hwy, Como WA 6152
Collection Hours: During licensed trading hours (see Section 1)
Order Ready Time: Within up to 4 business days of order confirmation during trading hours. You will receive a 'Ready for Collection' notification.
Collection Period: Orders must be collected within 7 days of the 'Ready' notification.
Cost: Free of charge

What to Bring

When collecting your order, you must bring:

- Your order confirmation (email or screenshot)
- Valid government-issued photo ID confirming you are 18 years of age or older

Acceptable ID: Australian Driver's Licence, Australian Passport, or International Passport. ID must be current and valid.

ID Verification and Refusal

If you or the collecting person appears to be under 25 years of age, you will be asked to present photo ID. If satisfactory ID cannot be provided:

- The order will not be released under any circumstances
- No refund will be issued for the order, including any prepaid delivery or handling fees
- The order will be cancelled after the uncollected period expires (see below)

If the collecting person is intoxicated at the time of collection, we reserve the right to refuse the order in accordance with our responsible service of alcohol obligations. No refund will be issued in such circumstances.

Uncollected Orders

Orders not collected within 7 days of the 'Ready for Collection' notification will be cancelled and returned to stock. Refunds for uncollected orders are subject to the following:

- If the order was not collected due to failure to provide ID or due to RSA refusal: no refund
- If the order was not collected for other reasons: a store credit or refund (excluding any processing fees) may be offered at our discretion, subject to the condition of the goods
- Perishable or temperature-sensitive products (including wine and beer) held for more than 7 days may not be eligible for refund

Order Amendments and Cancellations

Once an order has been accepted and preparation has commenced, we may not be able to accommodate amendments or cancellations. Please contact us as soon as possible at como@comoliquor.com.au or (08) 9474 2229 if you need to make changes. We reserve the right to decline cancellation requests where order preparation is already underway.

 

3. PRODUCT CONDITION AND TEMPERATURE SENSITIVITY

Certain products — particularly wines, craft beers, and other temperature-sensitive items — may be affected by exposure to extreme heat or cold during transit.

- We take reasonable care in packaging to protect products during delivery within our local zone.
- We are not liable for damage to temperature-sensitive products once they have been handed over to the customer.
- We recommend that customers be present to receive perishable or temperature-sensitive products promptly upon delivery.
- During periods of extreme heat, we may, at our discretion, delay delivery or contact you to arrange an alternative. We accept no liability for damage caused by weather conditions during transit.

4. PRODUCT AVAILABILITY AND SUBSTITUTIONS

Our online catalogue reflects our best estimate of stock levels. Actual availability may differ due to in-store sales, stock variances, or supply changes.

Out of stock: If a product you have ordered is unavailable, we will contact you before fulfilment. You may choose an alternative product of equal value, a store credit, or a refund for the unavailable item.

Substitutions: We will not substitute products without your prior consent. If we cannot reach you, the unavailable item will be refunded and the remainder of your order fulfilled.

Partial fulfilment: Where an order is partially fulfilled due to stock unavailability, we reserve the right to adjust the order total accordingly. Delivery fees and free shipping thresholds are assessed against the final fulfilled order value. If a partial fulfilment causes your order to fall below the free delivery threshold ($150.00 AUD), a delivery fee may be applied to the adjusted order. We will notify you before processing.

5. DAMAGED OR INCORRECT ORDERS

If you receive an order that is damaged or incorrect, please contact us within 24 hours of collection or delivery at como@comoliquor.com.au or (08) 9474 2229. Please include:

- Your order number
- A description of the issue
- Photographs of any damaged products or packaging (where applicable)

Claims received after 24 hours may not be accepted. Where damage occurred prior to handover and is attributable to us, we will offer a replacement or refund at our discretion, subject to inspection. We are not liable for damage that occurs after the order has been handed over to the customer.

Breakage of glass bottles after handover is the customer's responsibility. We recommend inspecting your order at the time of collection or delivery. If a bottle appears damaged at handover, do not accept the item — notify our staff immediately.

6. EVENTS OUTSIDE OUR CONTROL (FORCE MAJEURE)

Cellarbrations Como will not be liable for any delay or failure to fulfil an order caused by circumstances beyond our reasonable control, including but not limited to:

- Extreme weather or natural disasters
- Industrial disputes or strikes
- Road closures, traffic incidents, or infrastructure failure
- Government-imposed restrictions or public health orders
- Power outages or technology failures
- Supply disruptions from our suppliers or distributors

In such circumstances, we will make reasonable efforts to notify you and fulfil your order as soon as practicable. Where fulfilment is not possible, we will offer a full refund or store credit.

7. REFUNDS RELATED TO DELIVERY

This section applies specifically to delivery-related refunds. For general returns and refunds on products, refer to our Refund Policy.

Delivery fee — failed due to customer fault (incorrect address, not home, failed ID): Non-refundable
Delivery fee — failed due to our error: Refunded in full
Redelivery fee: Charged at standard delivery rate per attempt; non-refundable
Refused due to failed age verification: No refund on order or delivery fee. Customer will be required to re-present with acceptable ID to pickup order
Refused due to RSA (intoxication): No refund on delivery fee; product refund at our discretion
Order cancelled — uncollected after 7 days: Store credit or refund minus restocking fee, at our discretion
Out-of-stock item: Full refund for that item; remainder of order fulfilled
Damaged on delivery (our fault): Replacement or refund at our discretion
Damaged after handover: Not eligible for refund

Nothing in this Policy limits any rights you may have under the Australian Consumer Law. If your statutory rights apply, this Policy is read subject to those rights.

8. CONTACT US

For any questions or concerns about your order, delivery, or this Policy, please contact us:

Cellarbrations Como
como@comoliquor.com.au
296 Canning Hwy, Como WA 6152
(08) 9474 2229